Errore aggiornamenti. Codice 80073712.

[Leonardo]

Posseggo un Notebook Acer TM5710 con Windows Vista business installato
e, a tutt'oggi, aggiornato. Oggi pomeriggio (9/4/2008) mi sono arrivati
nuovi aggiornamenti che, come al solito ho provveduto a scaricare ed
installare ma per alcuni di essi l'aggiornamento non è avvenuto. Gli
aggiornamenti sono i seguenti:
1) KB948881;
2) KB938371;
3) KB905866.
Il codice di errore è il seguente: 80073712.
Come posso ovviare al problema?
Grazie a tutti quelli che potranno darmi una mano...
Leonardo

[Kersob]

Post by Leonardo
1) KB948881;
2) KB938371;
3) KB905866.
Il codice di errore è il seguente: 80073712.
Come posso ovviare al problema?
Grazie a tutti quelli che potranno darmi una mano...

Posta qui le ultime 50 righe del log da windowsupdate.log
Start-esegui-windowsupdate.log e premi invio.

kersob

[Leonardo]

Post by Kersob
Posta qui le ultime 50 righe del log da windowsupdate.log
Start-esegui-windowsupdate.log e premi invio.
kersob

Eccole:


2008-04-09 15:57:38:582 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:57:38:584 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {3E9F8F65-195C-4E08-83A8-1C76CD89D10F}.102,
hr = 80073712
2008-04-09 15:57:59:928 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:57:59:930 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {3E9F8F65-195C-4E08-83A8-1C76CD89D10F}.102,
hr = 80073712
2008-04-09 15:58:15:942 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:58:31:996 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:58:31:997 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {14076F9E-9D32-4F73-8620-9A1521836194}.101,
hr = 80073712
2008-04-09 15:58:46:213 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:58:46:214 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {14076F9E-9D32-4F73-8620-9A1521836194}.101,
hr = 80073712
2008-04-09 15:59:02:620 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:59:25:854 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:59:25:855 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {B184FD72-5517-441D-9C88-C81FC0499261}.103,
hr = 80073712
2008-04-09 15:59:40:864 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 15:59:40:865 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {B184FD72-5517-441D-9C88-C81FC0499261}.103,
hr = 80073712
2008-04-09 15:59:57:320 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:00:24:276 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:00:24:277 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {7CB3EB5B-27BD-4D1E-B90E-E4CDDD25CCF2}.102,
hr = 80073712
2008-04-09 16:00:51:046 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:00:51:047 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {7CB3EB5B-27BD-4D1E-B90E-E4CDDD25CCF2}.102,
hr = 80073712
2008-04-09 16:01:05:929 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:01:42:431 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:01:42:432 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {0018219D-F789-4EDA-A55D-78FEF693CB99}.102,
hr = 80073712
2008-04-09 16:02:14:944 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:02:14:946 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {0018219D-F789-4EDA-A55D-78FEF693CB99}.102,
hr = 80073712
2008-04-09 16:02:28:515 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:02:43:903 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:02:43:904 1148 9f0 Agent WARNING: Failed to evaluate
Installed rule, updateId = {321E6287-8230-4DAA-A2F8-72EEBF742122}.102,
hr = 80073712
2008-04-09 16:03:16:393 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:03:16:394 1148 9f0 Agent WARNING: Failed to evaluate
Installable rule, updateId = {321E6287-8230-4DAA-A2F8-72EEBF742122}.102,
hr = 80073712
2008-04-09 16:03:30:678 1148 9f0 Handler FATAL: UH: 0x80073712:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-04-09 16:03:35:096 1148 9f0 Agent * Added update
{2755FE78-B713-49A3-8282-44088C76899D}.101 to search result
2008-04-09 16:03:35:096 1148 9f0 Agent * Added update
{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}.101 to search result
2008-04-09 16:03:35:096 1148 9f0 Agent * Added update
{6CA39A79-9695-4655-9CA8-94659CA164F2}.102 to search result
2008-04-09 16:03:35:096 1148 9f0 Agent * Added update
{C918C1DD-160D-49F3-812E-44C49FE00460}.101 to search result
2008-04-09 16:03:35:096 1148 9f0 Agent * Found 4 updates and 16
categories in search; evaluated appl. rules of 358 out of 494 deployed
entities
2008-04-09 16:03:35:138 1148 9f0 Agent *********
2008-04-09 16:03:35:138 1148 9f0 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2008-04-09 16:03:35:138 1148 9f0 Agent *************
2008-04-09 16:03:35:140 1148 9f0 Report REPORT EVENT:
{192A34D7-6136-4ED8-A844-22FA2B611853} 2008-04-09
15:57:11:029+0200 1 182 101 {6CA39A79-9695-4655-9CA8-94659CA164F2}
102 80073712 AutomaticUpdates Failure Content Install Installation
Failure: Windows failed to install the following update with error
0x80073712: Aggiornamento della protezione per ActiveX Killbits per
Windows Vista (KB948881).
2008-04-09 16:03:35:140 1148 e74 AU >>## RESUMED ## AU: Search for
updates [CallId = {A0E3218B-EB84-472E-8DAC-EFFA026F0680}]
2008-04-09 16:03:35:140 1148 e74 AU # 4 updates detected
2008-04-09 16:03:35:184 1148 e74 AU #########
2008-04-09 16:03:35:185 1148 e74 AU ## END ## AU: Search for updates
[CallId = {A0E3218B-EB84-472E-8DAC-EFFA026F0680}]
2008-04-09 16:03:35:185 1148 e74 AU #############
2008-04-09 16:37:25:184 1148 ec4 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-09 16:37:25:199 1148 ec4 Misc Microsoft signed: Yes
2008-04-09 16:37:25:212 1148 ec4 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-09 16:37:25:218 1148 ec4 Misc Microsoft signed: Yes
2008-04-09 16:37:25:229 1148 ec4 Report Uploading 18 events using cached
cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2008-04-09 16:37:29:844 1148 ec4 Report Reporter successfully uploaded
18 events.

[Edoardo Benussi [MVP]]

FOUND A SOLUTION: This is what I did to fix this issue on my
Vista-32bit (based on a solution I found on a website, but I can't
remember where):

1) Open CMD prompt as Administrator
2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
3) Enter the following, and type in your username in the designated
place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
pending.bak
5) Run Windows Update again, and you should be all set!

[Leonardo]

Post by Edoardo Benussi [MVP]
FOUND A SOLUTION: This is what I did to fix this issue on my
Vista-32bit (based on a solution I found on a website, but I can't
1) Open CMD prompt as Administrator
2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
3) Enter the following, and type in your username in the designated
place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
pending.bak
5) Run Windows Update again, and you should be all set!

Grazie per il consiglio ma, purtroppo, stamattina andando ad accendere
il computer prima di caricarmi la finestra "utente" il s.o. si arrestava
su una scritta che, se non ricordo male, diceva "attendere
configurazione aggiornamenti 3 di 3 percentuale 0% (che non cambiava
mai) poi, all'improvviso, smetteva questa presunta configurazione e
ripartiva. Tutto ciò all'infinito. Ho cercato in mille modi (modalità
provvisoria, ripristino configurazione.....) ma non c'è stato nulla da
fare il sistema non ripartiva più. Non sono solito smanettare e tutto
questo casino si è verificato subito dopo questi aggiornamenti non
scaricati ed installati correttamente.
Morale: ho dovuto ripristinare tutto dai dischi di installazione
originali.
Spero si sia trattato di un caso isolato.
Grazie.
Leonardo

[Edoardo Benussi [MVP]]

Leonardo <***@libero.it> wrote in message,
47fe377b$0$40219$***@reader5.news.tin.it
[cut]

Post by Leonardo
Spero si sia trattato di un caso isolato.

purtroppo no, vedi il caso di Lisa
in questo stesso ng.
ciao.

[Leonardo]

Post by Edoardo Benussi [MVP]
[cut]

Post by Leonardo
Spero si sia trattato di un caso isolato.

purtroppo no, vedi il caso di Lisa
in questo stesso ng.
ciao.

E' abbastanza grave che con un semplice aggiornamento mal riuscito uno
debba essere costretto a reinstallare tutto. Perchè, alla fine,
purtroppo non c'è stato verso di far partire il s.o. in nessuna maniera
(modalità provvisoria inclusa...).
Spero che per la povera Lisa qualcuno sappia trovarle una soluzione
diversa...
Leonardo

[Edoardo Benussi [MVP]]

Post by Leonardo
E' abbastanza grave che con un semplice aggiornamento mal riuscito uno
debba essere costretto a reinstallare tutto. Perchè, alla fine,
purtroppo non c'è stato verso di far partire il s.o. in nessuna
maniera (modalità provvisoria inclusa...).
Spero che per la povera Lisa qualcuno sappia trovarle una soluzione
diversa...

lo spero anch'io.